1. Responsibilities • Monitor performance of daily shift duty officers to maintenance and develop services at the station • Ensure to submit all relevant investigation report and complaint on time • Ensure monitoring staff performance • Monitor OTP to ensure flight departure on time • Update staff on latest ancillary product and push to sell • Conduct walkaround checks to ensure smooth operations at all ares • Support staff on passenger complaint • Solve and provide correct information to passenger • Conduct training and show good example to the staff • Ensure staff have teamwork and communicate well • Passenger handling and crisis management (Flight delays, cancellations) • Monitor staff or ground handling staff performance and ensure follow KPI • Makes recommendation to improve service levels Qualifications • Bachelor degree or above • At least 2-3 years working experience in the aviation industry • Proven knowledge in Ground Operations and or Customer Services • Background in airline operations • Relevant certifications in ground operations
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